Multiple choice technology platforms and products

What are the functions of Voice Browser (Select two)?

  1. Interpret the VXML pages and instruct the Voice OS to play messages

  2. Informs the Routiing Engine about the call

  3. Collect inputs from the caller

  4. Pass the caller data to CTI screen

Reveal answer Fill a bubble to check yourself
A,C Correct answer
Explanation

A Voice Browser interprets VoiceXML (VXML) pages - which define voice application flow - and instructs the Voice OS to play corresponding audio prompts to the caller. It also collects and processes caller inputs (DTMF keypresses or speech) for use in application logic. The Routing Engine handles call routing decisions, and CTI screens display caller data - these are separate components, not Voice Browser functions. Voice Browsers bridge application logic with voice interface.