Multiple choice technology platforms and products

Select the types of dialers (Choose 3).

  1. Predictive

  2. Pre-emptive

  3. Preview

  4. Progressive

  5. Preventive
Reveal answer Fill a bubble to check yourself
A,C,D Correct answer
Explanation

The three main types of dialers in contact centers are: Predictive dialers (use algorithms to predict when agents will be free and dial multiple numbers simultaneously), Preview dialers (agents see customer info first and decide when to dial), and Progressive dialers (system dials next number when agent becomes available). 'Pre-emptive' and 'Preventive' are not standard dialer categories in contact center terminology.

Keep practicing — related questions