Multiple choice technology platforms and products

Select the types of dialers (Choose 3).

  1. Predictive

  2. Pre-emptive

  3. Preview

  4. Progressive

  5. Preventive
Reveal answer Fill a bubble to check yourself
A,C,D Correct answer
Explanation

In call center technology, the three main types of dialers are: Predictive dialers (automatically dial multiple numbers anticipating agent availability), Preview dialers (agents see customer info before dialing), and Progressive dialers (system dials next number when agent becomes available). Pre-emptive and Preventive are not standard dialer types.

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