Multiple choice technology platforms and products

ICM is the brain of the Contact Center.

  1. True

  2. False
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

ICM (Intelligent Contact Management) is indeed the central routing and management engine in Cisco contact center solutions. It manages call routing, scripting, and overall contact center operations - effectively serving as the 'brain' of the system. This is a common industry metaphor for ICM's role.

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