Multiple choice technology platforms and products

How can different operators share the same workbasket

  1. Ids should be in same WorkGroup

  2. Ids should be in same Classgroup

  3. Ids should be in same WorkPool

  4. Ids should be in same AccessGroup
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A Correct answer
Explanation

Operators share a workbasket when their operator IDs belong to the same WorkGroup in PEGA. WorkGroups determine which workbaskets are visible to which operators, allowing multiple operators to access and process assignments from the same shared queue. ClassGroup, WorkPool, and AccessGroup serve different purposes and don't control workbasket sharing.

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