Multiple choice technology platforms and products

Which can be specified repeated number of times (in SLA)

  1. Goal

  2. Deadline

  3. Late

  4. All of the above
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

In PEGA SLA definitions, Goal and Deadline are single-point thresholds that can each be specified only once. However, the Late condition can be defined multiple times to create escalating urgency levels (for example, 25% past deadline, 50% past deadline, etc.). This allows progressive notification and handling as violations become more severe.

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