Multiple choice technology platforms and products

Identify queues to be monitor for PR requests in HELPSTAR ?

  1. Black Berry

  2. EMAIL

  3. New user setup

  4. Saggita

  5. Shared point services
Reveal answer Fill a bubble to check yourself
A,B,C Correct answer
Explanation

HELPSTAR is a helpdesk ticketing system where PR (Personnel/Priority Requests) are routed to specific queues for monitoring and resolution. BlackBerry, EMAIL, and New User Setup are operational queues that handle different types of service requests. Saggita and Shared Point Services are not PR monitoring queues in this system.

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